We empower today’s workforce with the SUPER (Hard + Soft) Skills they need to succeed.
AVA currently offers three tiers of Certified Professional Development Training; one-on-one coaching, two-day immersive retreats, and Train the Trainer programs delivered at your location or a location near you. All training is customized to fit your unique team and industry requirements. Your team will begin to soar at each level of training through our L.I.F.E. learning process:
◊ Look & Listen ◊ Imagine ◊ Focus ◊ Empower
Employee Training
Management Training
Executive Training
Phase 1: 1-on-1 Leadership Coaching Sessions
Focused on developing your leadership team, front-line managers, and staff.
- Three 1-hour virtual Coaching Sessions for 3 consecutive weeks
- Final Group 1-hour Virtual Coaching Session
Phase 2: 2-day Immersive Leadership Retreat
Focused on building a cohesive team dynamic to better communicate, collaborate, and coordinate Customer Service throughout your organization.
- Two Days of Immersive Leadership Training
- 6 hours per day with a 1-hour lunch included = 14 hours total
- Leadership Training Certificate upon completion of Phase 1 and 2
Phase 3: Monthly/Quarterly 1-on-1 or Group virtual Coaching Sessions
Long-term excellence requires ongoing mentoring, coaching, and training. Leadership development helps Leaders and employees grow. Ongoing 1-on-1 or Group Coaching Sessions as requested.
SUPER Skill Train the Trainer Certification
Who: SUPER Skill Certified (Tier II/III Qualification & Assessment Required)
Class Size: 6-12 Leaders per session (multiple sessions available)
How: 24 hours (weekly or monthly)
- 4 days x 6 hours = 24 hours
- 1 day weekly x 4 weeks x 6 hours = 24 hours
What: Tier II / III Train The Trainer
Results: Individual SUPER Skill Talent Assessments (SSTA) , AVA Professional Development Train the Trainer (T3) Certification/Annual License, Employee L.I.F.E. Cycle Tracking (ELCT)
